Originally Posted by
i2000s
I called in again with the # in the wiki summary. They couldn't figure out what is the cause, then they found this was a "fraud" alert. They asked me to wait for 15 days to see if this issue can be solved or I should call in again. Anyone has an idea, could this be solved eventually?
IME, CSRs for am3x prepaids are just reading off a script, they don't know when cards are shutdown and will even tell customers their accounts are fine on their end when the customer sees the shutdown message on their accounts. Best way to find out is a test load online and see if you get the dreaded message. If you can still load, your account is fine; if not, you're shutdown.