Originally Posted by
airoli
Ah yes. I remember those days. And the carbon-copy ticket booklets.
It is not just Swiss. All airlines integrated into GDS follow similar proceedures of agents making reservations / changes and then airline ticketing departments issuing / updating the tickets to match them. @:-)
It's just that some airline ticketing teams are faster at working their queues.
Yes I know - but I still wonder why this two step procdure is necessary... I mean if I book a ticket online, the ticket is issued within seconds. If an airline agent does it, this does not happen. Do they not trust their own agents and therefore someone has to re-check it? Otherwise this should be happen in one step... no?
I mean there is cases where they canactually ticket right away - I once had an agent who told me "I am going to ticket this for you" to which I replied: "you mean you are going to send this to the Ticketing Department" to which she replied "I am actually working for the Ticketing Department" (admittedly that was one of the rare case I got a Person sitting in Basel.).
So the question remains: what is the beneift in Splitting "reservations" and "Ticketing" - I only see disadvantages...?