It's the best hotel in Penang, but even then you have to be careful as they have a HUGE range of room qualities within the hotel. We initially picked the cheapest Main wing room and scoping it out on arrival were shown something that looked like a dying Motel 6 reject. So I immediately threw money at the problem to get upgraded to a seaview Garden wing room which was wonderful. Fortunately space was available!
We also thought the Chinese meal we had in the "Shang Court" restaurant in the hotel was one of the highlights of our trip.