Originally Posted by clazza

https://www.businesstraveller.com/ai...don-hong-kong/

“Food is one of the main drivers for people to book an airline,” said Colin Talbot, head of catering at BA. “We know that if we get that food right on all of our flights, it’s the number one driver for bringing people back. We spend a lot of time trying to get it right and for our customers, food is an emotion and a passion.

Obviously CX dont agree