Originally Posted by
pinniped
I tend to agree with #2 here. I still think it's nuts that a basic airport hotel is sending this email to a Platinum member about two double beds. Is the hotel really *that* full of Plats who also have 2-doubles as their room preference? I half-expect a 2-double room to turn up before you check in.
As for whether this is something to get worked up about, I see both sides. One side is sure, I'll sleep in a Murphy bed, no big deal. The other is...these guys are totally being jerks about it, so yeah I'm willing to be a pain in the a** and not get bullied into taking anything less.
I'm fully aware that a reasonable interpretation of my attitude is being overentitled and raising a fit over a first-world problem. But, the attitude of the hotel via email really incentivized me to push for the $100. If I get the double beds, great, I'll be getting what I paid for. In that scenario, I will be talking to the general manager about using the emails as a training opportunity on what word choice to (not) use in addressing customers (plat or not) via email.