Originally Posted by
sbrower
But what difference does that make? Are you saying that because you deem it inappropriate that it changes whether AA will, or won't, check a late bag on a routine basis? Or, to be helpful to others who might read this thread in the future, are you suggesting that there is another option for AA customers?
It is my evaluation of this incident and AA's position.
But - fair point - to be practical ... my response was to take my ~75k miles per year to another airline. Rather than proclaiming that there's nothing to be done and accepting poor service, spend your money at companies that value your business.