. The issue is that AA inappropriately applies policies that disadvantage their customers & AA doesn't empower their employees ...
I laugh at your suggestion that we should just accept whatever terms a company wishes to impose on its customers.
Great, so I'll laugh at your suggestion that "AA inappropriately applies policies". I guess that makes us even?
Dude, it's their airline, they have policies we may not like or think are unnecessary, but we're just here to try and navigate through them so we don't end up getting bumped to the next flight because we were 3 minutes late checking in.
If you don't like their policies, fly someone else's airline, but your not understanding why they need it doesn't make it "inappropriate"