Originally Posted by
SpinOn2
...There is a reason things like this exist, the policy is what it is at the airport for a reason, a good reason.
... Many of you don't understand or have never seen what all goes into it.
I'd be interested to know what "good reason" AA to reject a bag at 45 mins when they
know that bag transfers take less than 10 minutes.
You're right - we're pulling the "how hard can it be?" card and anyone with logistics experience is right to do so. We're moving a bag 100 yards, not processing intermodal cargo through foreign customs. The issue here isn't that airlines have top-secret time-warp baggage technology. The issue is that AA inappropriately applies policies that disadvantage their customers & AA doesn't empower their employees - both of which indicate that AA can't be bothered to provide a high level of service to customers.
Originally Posted by
LovePrunes
We have to learn the rules and policies and work within them, and like you said, don't expect any favors.
I laugh at your suggestion that we should just accept whatever terms a company wishes to impose on its customers.