Originally Posted by
pinniped
Keep the reservation. This sounds like a clear-cut $100 to me. I believe the rules require it to be a $100 payment to you, not a $100 adjustment to the bill.
I don't think it's being overly nitpicky to insist on the $100 when you're getting 1 King + 1 Murphy, regardless of the size of the Murphy. Hell, a lot of sofabeds in this world are fulls or queens, yet I don't think anyone considers Marriott to have met the room-type guarantee if a sofabed exists.
I sleep like a rock. I've slept on sofabeds and Murphys and not had a problem. But it's *not* the same as a room with two actual beds in it.
Also a bit frustrating to get that crappy response for the hotel. That makes me *more* likely to push for the $100.
Agree 100%. Here was my response:
"That is most unfortunate. I plan on keeping the reservation but will be expecting the $100 cash compensation at check-in as per the Marriott Guaranteed Room Type guarantee for Platinum and Gold elite members. https://www.marriott.com/marriott-rewards/member-benefits/guarantee.mi#gtdroomtype."
Again, i'll keep the thread updated with their response.
Another question: If they refuse the compensation, is there a way to convert this into a walk and get the $200/90k? Again, i'm more upset on principle of how a Plat is being treated by a hotel over something that should be straightforward. The text of the walk compensation only says "if for some reason we can't honor your reservation". Their email says they will not "be able to accommodate." I dont think its to that point yet, but would like opinions on courses of action should it get there.