Originally Posted by
PaceLaw2009
Here's the latest; doesn't reference any of the guarantees that I mentioned in the previous email:
"Unfortunately we will not be able to accommodate a double bed Suite. I apologize for the inconvenience. Please let me know if you would like to keep your reservation here with us or cancel. Once again Mr. PaceLaw2009 I truly apologize for the inconvenience."
Thoughts on how to reply? I've talked w/ my brother and we're ok keeping the hotel but only if we can get the $100. I'm thinking about saying something along the lines of "I will keep the reservation but will expect the $100 cash compensation upon checkin as outlined by the Bed Type Guarantee"
If you respond as you mentioned, include the link to the Marriott T&Cs showing the penalty.
Cheers.