Originally Posted by Sdcorreia

Hya!
Recently I flew once more and as I had some miles, booked entire trip in Flex and Flex+ looking forward to upgrade.
Itinerary was LIS-DXB-HKG and then HKG-DXB-LIS.
Outbounding there was no reward seats available out of LIS, so only got availability for DXB-HKG. No problem regarding this.
Inbounding I got reward seats available around 10 days before travel for DXB-LIS leg. Did the upgrade with miles. 2 days before flight I got availability and did upgrade again.
The problem is: the upgrade HKG-LIS uses less 21450 miles than the upgrade HKG-DXB + DXB-LIS. In fact I used miles to upgrade both legs. In fact I did it for 2 times and not at once. But as far as the call center informs me, the miles used should be less than the miles indeed used.
For 3 times I called and for 3 times they did the report and complaint to DXB operations to get miles back, but neither attempts gave any result.
Any recommendation? What should I do?
In one hand 21450 miles are an important amount I can use for upgrades. In the other hand, the lack of reward seats makes the miles not so relevant no matter the amount of it....