Originally Posted by
Horace
According to Marriott.com, the configuration of a Family Suite at Chicago Marriott Suites O'Hare is a suite with "1 King or 1 Double Murphy, Sofa bed." The square footage (575 sq ft) is the same as other suites at this all-1-bedroom-suite hotel.
Based on the description at the website, a Family Suite is not substantially different than a regular 1-bedroom King Suite, except that the bed might be a Double Murphy. It seems one adult brother would sleep in "1 King or 1 Double Murphy" in the bedroom and the other adult brother would sleep on the "Sofa Bed" in the living room.
Unless the website is incorrect, calling this an "upgrade" is dishonest.
The right response would seem to be, "I have a guaranteed reservation for a 1-bedroom suite with 2 double beds in the bedroom and a sofa bed in the living room. I want to keep this reservation as it is. I expect it to be honored under Marriott's Ultimate Reservation Guarantee. Thank you."
Thanks to you and Ohmark for the input. I just send the following to the hotel:
"Thanks for the reply.
Unfortunately I will have to decline the upgrade as itdoes not meet my needs. I have aguaranteed reservation for a 1-bedroom suite with 2 double beds in the bedroomand a sofa bed in the living room. I want to keep this reservation as-booked,since I need 2 regular beds, not 1 bed and 1 murphy or sofa bed.
I expect my original reservation to be honored underMarriott's Ultimate Reservation Guarantee and/or Guaranteed Room TypeGuarantee.
Thank you for your attention to this matter."
I'll update with their reply.