Originally Posted by
SkiAdcock
This. If the OP doesn't reply then the hotel thinks it's solved the problem/is off the hook on the guarantee.
FWIW - I've gotten 2 great upgrades at dif properties & the bed was a murphy bed. No problem sleeping, & because of housekeeping I didn't have to pull it down at night or put it back up in the morning. So if you're just worried the murphy bed isn't that great & aren't interested in the $100 then accept the upgrade.
Cheers.
Thanks for the info Sharon, and to everyone for your responses.
My concern is primarily with sleep quality, since my brother and I are splitting the room cost it doesn't seem fair that now, one of us has to sleep on a "not-real" bed. Whether or not the murphy bed will be comfortable is of course, subjective, and while I'm glad several people have had comfortable experiences with Marriott murphy beds, it's not something that can be guaranteed, unlike bed-type apparently.
The compensation is secondary, and although it would cover a large portion of the room rate, it's more about the principle of Marriott getting out of something that is supposed to be guaranteed and advertised as such.
It is not my intent, however, the be unreasonable, and at the end of the day it's just 8hrs in a bed, and not the end of the world.
For the record, the hotel is an all-suites hotel near ORD, so the "suite upgrade" not having 2 beds isn't really an excuse IMO. I made the reservation two weeks ago, and 2 doubles was a selectable option and the availability of 2 double beds, plus the park n fly rate, was why I chose this hotel. Now, since the hotel for whatever reason has decided to not honor a "guaranteed" request, I'd like to have the program rules followed.
If there's truly no availability for double rooms, and I was allowed to reserve a double, then the hotel should have no problem following through on the $100 guarantee. Alternatively, if they can shift my reservation to another Marriott (ORD in-terminal or the Ren) that includes the reserved 9 days of parking, that would be acceptable. My intent is to propose the above to the hotel.
Thanks again for your insights, and I'll keep the thread updated.