Originally Posted by
CodeAdam10
If the goal is to collect the $100; wouldn't it be better to reply and reject their upgrade offer, citing that two double beds is more important than a family suite? Otherwise they may just tell you that you 'accepted' the upgrade.
This. If the OP doesn't reply then the hotel thinks it's solved the problem/is off the hook on the guarantee.
FWIW - I've gotten 2 great upgrades at dif properties & the bed was a murphy bed. No problem sleeping, & because of housekeeping I didn't have to pull it down at night or put it back up in the morning. So if you're just worried the murphy bed isn't that great & aren't interested in the $100 then accept the upgrade.
Cheers.