Marriott plat here. My adult brother and I are staying at the ORD Marriott Suites this weekend; we're using the park n fly rate, so moving the hotel is far from ideal. I reserved, and have a copy of the reservation stating, 2 double beds under the "guaranteed" section. I received an email from the hotel today asking to confirm if I made a reservation for a 2 double bed room. I replied that yes, I did make that reservation and still wanted the double beds and I asked if there was an inventory issue. I received a reply that said yes, there are no double beds available, and we upgraded you to a family suite with 1 king and 1 murphy bed.

I wanted 2 double beds. I reserved 2 regulat beds. The reservation said they were guaranteed, and the marriott Platinum guarantee website says "we’ll always honor your bed type request." And if not, it would fall under the $100 compensation guidelines.

Would the hotel be correct in saying since there are 2 "beds" in the room, they fulfilled the bed type? Can I ask for the compensation ahead of time by replying to the email, or should I wait until check-in? First time with anything like this, but my gut is saying to get the compensation sorted out now.

Thanks!