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Thread: How Do We Take Advantage Of "Premium" Internet As A Diamond Without Auto Charge?
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Old Feb 13, 2017 | 5:42 pm
  #19  
Kacee
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Originally Posted by PaulH1
Just got a print out of my bill this morning and it shows a charge of 350dhs ( £80 / US $100 ) for premium internet.

I queried it at front desk and explained this was a benefit of Diamond and I should not be charged. I was told I had chosen the premium option in error that is why I was charged.

I was informed I should of chosen standard internet and the hotels IT system would recognise my Diamond status automatically and move me to premium internet without charge.
They should remove that charge. I would not back down on this.
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