Hi All,

I just made my first ever redemption. I'm booked on HKG-SIN(Stopover)-SYD(Destination) for 2 passengers. I was on SQ's website and found the availability for 2 passengers when searching each leg one by one.

When I call the SQ service center to book the flight, they said that they can't see 2 seats available for the SIN-SYD leg because when they are searching the award, they are doing a multi-city search instead of checking one leg at a time(which is what I did).

Maybe I'm new to this, but am I searching award availability correctly? To confirm the reps point, I made a multi-city search and ran into the same issue(the SIN-SYD was not available for 2 passengers at the saver level). I ended up booking the same flight for the day after as they had availability for 2.

Anyone have this experience? Thanks