There are indeed few bad review on the web about this HGI; it looks like the customer experience delivered by the staff needs to improve but, more worryingly, is that the hotel seems reluctant in delivery the basic Honors benefits such the breakfast for Gold/Diamond.
I would accept a mistake during the opening week but Honors' knowledge should be fixed by now
I have three days booked in June, refundable rate, I'll keep this monitored.