Stayed here with a friend on a recent trip. As an HH Diamond I'm a strong advocate of Hilton worldwide and very familiar with all Hilton Family brands. This property is NOT operating to HGI brand standard. Not sure whats going on here as a new property, and in this part of the world hospitality service levels are normally particularly High.
No Diamond recognition. No upgrade. When I requested they wanted to charge me an extortionate amount of money. Restaurant staff are simply rude, have no concept of customer service and free diamond breakfast was refused and we were simply told to sign the bill. Restaurant manager said we had to pay and to take it up with reception. Reception said but you have signed the bill!!! Duty manager finally agreed to take breakfast charge off when I asked him to telephone the diamond desk!!!
Rooms are very noisy with ineffective double glazing . To be fair our room was smartly furnished and spotlessly clean. It was however VERY small. This property should not be operating under the Hilton brand. Rooftop pool is currently closed small functional gym.