Originally Posted by lexdevil

Not going to dig through the entire thread, but I wonder if anyone else has had a Platinum Amenity fail be ascribed to using mobile check in.

I currently have 17 rooms at the Santa Clara Marriott. Didn't really think about the amenity at check in because I have 17 rooms (and 49 high school kids) to distract me.

At dinner a coworker used his $10 credit and it dawned on me that I had not been asked for my choice of amenity. In fact my status was not even mentioned.

It was late (just before midnight), but I went to the desk to ask about the amenity. I did not even ask for the $100 guarantee and they told me I had to wait for a manager. After a few minutes waiting the manager came out and told me that when you do mobile check in they automatically assign you points for your amenity. I asked why they don't give you a choice when you show up for your keys. She did not answer this question, but replied, "Would you like me to change your amenity to the F&B credit?" I answered, "No, I'd like my $100 Platinum Guarantee."

I have been promised that I will have an answer to my request tomorrow (by phone or email). I guess they have to decide if automatically choosing points for everyone who uses mobile check in is a violation of the guarantee. I can't imagine that this has not come up before, so I'm really not sure this makes any sense.

So...is this a thing? Do we lose the Platinum Guarantee if we use mobile check in? Has anyone had to appeal this? How did that work out?