BOBO

First I would adjust my attitude. A mistake was made with your ticket. I do not know by whom. AS accomodated you the best they could. These professionally trained people usually are polite and customer related, if not beat upon. That may have been the problem on your return. I beleive I would have spent some time at my destination insuring that they had me booked properly for the return, given the problems on the way.

I, too, believe the letter route is better than the phone. The issue is too messy for the phone and you may need to read your letter for tone. I do not agree with some of the formating suggested.

Write your letter with certain thoughts in mind. One: what happened and why you believe it happened. Let they know where you may have gone wrong as well as where they may have gone wrong. Include dates and names so they can research the problem. Two: clearly state what you expect will be the outcome of this effort (what you want). It seems that you need to get back your double payment, including you extra payments. Beyond that something for the trouble you went thru (you might suggest a discount travel voucher as this is the easiest thing for them to give you), if after reviewing the issues, you are sure it was their fault. Three: tell them of your favorable experiences with AS and your dissapointment with your treatment this time.

Things I would not do. 1)Threaten to never fly them again. This is a waste of time and no one believes you anyway. 2)Be abusive. Believe it or not, you are asking them for something they can assist you with or not, so swallow some and be really polite. 3)Procrastinate. Be timely with your complaint. This is important so that they can "follow the tracks" and they can see that you are concerned.

Thats my opinion. (almost a million miles with AS)