Originally Posted by
rstidolph
If I book an award stay, can I upgrade with cash? If I book a paid stay will they guarantee buildings and floor?
When you make the reservation, the online tool will show you the options for both points and cash upgrades. The property can offer either or both.
As for getting a guaranteed building/floor, good luck with that. I suspect the owners will get first dibs on most requests. So you as a non-owner will most likely get what is left-over. And if there happens to be a room in the building/floor you want, you might be able to get it. If there aren't any left, then you won't get it.