I agree Alpha, but my biggest problem is that (due to more and more codeshares with DL, KL, and CO, along with my Asian address maybe) I don't WANT to see an agent. I'm told by the kiosk at least 50% of the time that I NEED to see an agent. In fact, I am guessing I've been able to check in at a kiosk successfully in the US about 20% of the time. So now I get fewer CSAs to help me because "it's already so automated". But not for me.

This really annoys me--they are ready to move forward into the future of technology WELL BEFORE they have figured out how to deal with the technology! Yuck. When I can actually USE the kiosks 90-95% of the time successfully, I won't mind this.