I'm hoping I can get some assistance finding a user friendly computer files backup. Not a physical device, been there done that.

My 7 year old Dell XPS died. Can't complain, that's the longest I've ever had one. I have subscribed to Carbonite since the day I set that computer up.

So I get my new computer set up and go out to Carbonite and begin the process of retrieving the first folder of pictures, which happened to be an Africa folder. Carbonite shows the file is moving, about 1 1/2 hours later that folder is showing it can be downloaded, so download it, but nothing is there.

The attraction of Carbonite was that if I am on the other side of the world I was supposed to be able to pull up any folder I needed. I've never needed it until now, and can't get it.

I'm looking for recommendations for a straight forward back up for the new computer that is user friendly and works.

If you have read this far I thank you.

Jeannie