Originally Posted by
bhrubin
We just stayed 1 night in transit from India on our way home to California...and had a very, very mixed stay. Hard product here is amazing. Soft product needs MAJOR work. Had 3 badly prepared room service orders for lunch...and then had surprising butler miscues, including a butler knocking to check our mini-bar on the morning of our check out--despite a Do Not Disturb on our door!
The hotel did rebate half the room rate, not charge for the room service, give us comp Bentley rides to and from dinner, and comp Audi ride to the airport after departure. But it didn't feel at all like StR service or anything like my usual StR experience.
I was shocked. I'd never stay again unless the service ratings show massive improvement.
They need more time. Achieving great service in Dubai is very difficult, something even FS had struggles with in the beginning.
I, too, think the hard product is solid -- although I'm missing daylight in many of the suites. Makes the hotel feel very artificial, even more than it is.
Considering location and services issues, much better hotels in Dubai.