FlyerTalk Forums - View Single Post - ExpertFlyer.com Help Desk Thread

Feb 10, 2017, 4:40 am

#1322

zpaul

Join Date: Mar 2010

Location: DEN

Programs: Double OWE (AA EXP, QF Plat), FI Gold

Posts: 1,887

Quote:

Originally Posted by tlawrence85

Searching for non-stop biz awards on ANA from HND-SIN on 11/02/17 - ExpertFlyer returns availability on NH841. However, this flight can't be found on either united.com or aeroplan.com (both images are sorted by number of stops, so you'd expect any nonstops to show up first).

I have found several examples of this happening for a number of ANA flights, and significantly reduces the usefulness of ExpertFlyer - award search is no longer reliable, and you can't set an alert for these flights since the alerts trigger immediately on the false inventory.

Is this a known issue, or has anyone else run into this?

This is very common - airlines don't release all of their award inventory to all of their partners, even within alliances. This can be as detailed as not releasing certain flights to being as broad as not letting any award inventory appear at all on certain sites. It has nothing to do with ExpertFlyer.

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