Not sure if I should post this here, or at the MBNA Alaska Air MC thread.

The past few weeks I have not been able to sign into MBNA.ca to access my card accounts/info. So, I had to call into MBNA's online banking support (1-800-347-6262 9a-11p ET) to get assistance. The rep mentioned that it's most likely related to a number of cancelled card accounts that never got sloughed off after they were closed. She said there's no guarantees, but she'll try to clean up the account and then see if I can get back online.

So, she takes a look into it, and then gives a little sigh. Says, "you have a LOT of extra accounts on file here!". She asked if I wanted to stay on the line, or optionally hang up while she works on it, and then I can try logging in later tonight. I chose to stay online.

Ok, click-clack, clickety-clack. 15 minutes later she comes back to tell me to try logging in. BINGO! We are HOT again!

She said "the problem is that you have 1, 2, 3, 4,....7 cancelled cards on the profile!". And I said "Oh, really?"

And furthermore: "You have...hmm, let me see....<counting, counting, counting...> 13 closed card accounts!". And I said "Ooopsies!".


Phew...now I can see clearly which cards are still opened, and which are to be closed, so I can start another churn cycle.

JJJ, the Muttley-Lover