Originally Posted by
Rusdude
Given alleged capabilities of Hyatt's software, I find it rather strange when front-desk doesn't recognize that I'm not a new guest. It happens more often than not and even when that hotel was my last stay a week ago
I can't remember the last time I heard, 'welcome back' at a Hyatt property. And I started listening for that a while ago - after reading how hotels track their repeat guests closely.
I haven't found that to be the case. I've received some fantastic upgrades on my first stay and gotten plenty of, 'have you stayed here before' at some repeat properties. This isn't limited to Hyatts; I've had that occur at other chains where I stay often.