Yea, well, I'm not sure what I could have (reasonably) asked for - they did the right thing (eventually). How much is a half hour on the telephone worth in terms of compensation?
I expect a letter in reply. What remains to be seen is (1) will it be a form letter, (2) do they acknowledge SFO problems, (3) do they apologize for the rollout 'issues', and (4) will they 'thank' me with a coupon or something.
If I were writing a response to me, I'd answer without a form letter and say "It's a new program, you were renting on day 6, some people hadn't gotten the message yet. Sorry. We've found the CS Supervisor you were speaking to, she's been given an attaboy. Here's a free day for your trouble."
We'll see.