Originally Posted by
tlawrence85
It appears that ExpertFlyer is returning incorrect award availability, at least on ANA. Here is an example.
Searching for non-stop biz awards on ANA from HND-SIN on 11/02/17 - ExpertFlyer returns availability on NH841. However, this flight can't be found on either united.com or aeroplan.com (both images are sorted by number of stops, so you'd expect any nonstops to show up first).
I have found several examples of this happening for a number of ANA flights, and significantly reduces the usefulness of ExpertFlyer - award search is no longer reliable, and you can't set an alert for these flights since the alerts trigger immediately on the false inventory.
Is this a known issue, or has anyone else run into this?
As we mentioned to you when you emailed us, the availability we show is the same availability for ANA flights that ANA is showing on their own website. It is correct as per ANA.
It looks like there is an issue with ANA syncing their inventory to partners, likely an IT issue that they are working to solve. However this is not an ExpertFlyer issue as we are reflecting what the airline itself is publishing.