Originally Posted by
TheFlyingRabbit
Thank you all very much for your advice - I will have a go and I shall report back with my outcome in due course.
Many thanks.
Just a quick note / update:
BA Customer Services called me within 24 hours of submitting the claim, and asked for bank details to pay the €600. I was told to expect the payment to hit my account in 2-3 days.
Credit due to the Customer Services for the speed of the response.