Originally Posted by
FairDinkumMate
However, airlines with operations in Brazil are overseen by Brazil's National Agency of Civil Aviation - ANAC (
https://www.anac.gov.br/) & are very afraid of them due to the fines, penalties & limitations that they can place on them. In my experience(11 years living in & flying to & from Brazil), if you have a reasonable argument & threaten to contact ANAC, the airlines to to back down.
Do you happen to have any contact details for ANAC (email address if possible) where I can contact them in either English (wishful thinking...) or Portuguese?