Originally Posted by nldogbert

To close the loop, after spending slightly over 2 hours with a couple of calls, finally got them to reroute me via the MasWing flight (this was the only best option from timing wise) with an agent that did not seem to need any further approval for this change (vs the earlier agent and supervisor that informed me that they had to call MasWings to get approval).

What I can't understand especially if you incovenient a customer with a 2 hour difference (< 30 mins is still ok)
- why the difficulty to reroute customer on a non-stop to a flight with stops/subsidiary
- forcing a customer to take another flight that is either leaving before 7am or leaving a day later or earlier
- take a refund (would be ok if it's very far out, but close to departure, how can you expect fare prices to remain the same?)

This is very strange practice in my opinion for an international airline organisation - I have never encountered such difficulties when it is the airline that made such a big change in schedule. (most probably Thai would have been worst in this situation?)

In the end joked with the agent mentioning to him that MH really finds this schedule change roulette a hobby for them.

Cheers!