FlyerTalk Forums - View Single Post - Letter to National Customer Service re Emerald Club Executive
Old May 1, 2004, 9:43 am
  #2  
DJ_Iceman
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
Great letter! You describe facts only, without emotion, and don't ask for anything in return. They should REALLY appreciate the feedback and will hopefully offer you some compensation for both your trouble and for taking the time to help them as the program transitions into reality. Let us know what happens!
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