Probably right in line with this, I returned to BUF after a week on the road, and while waiting for my checked luggage I noticed the NW baggage claim office locked up and a self service kiosk for tracking lost luggage outside the door. I hate to think that when my bag ends up getting misrouted (which all knows happens from time to time) that I won't even have the opportunity to vent to a real person. Probably just have to crank back and give the darn machine a good kick in the side!