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Thread: Platinum Service Line: 30min wait time already and going
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Old Feb 7, 2017 | 7:37 pm
  #8  
chil
All eyes on you!
15 Years on Site
 
Join Date: Nov 2010
Location: Boston area, US
Programs: FB (platinum for life), BA (gold), TK (gold), AA (gold),
Posts: 261
Originally Posted by Mingoes Kukupessy
I had the same issue multiple times with the 0 EUR fares (Aeroflot) but the platinum desk helped me with it in both cases. The first time they were quite surprised and had to investigate, the second time the agent issued the ticket on the spot.

On the waiting time, it happened to me once or twice and in both occasions around lunch time.
It was aeroflot in my case as well (SVO-CDG). I should have booked the AF one with a 22EUR surcharge and saved almost an hour...
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