Originally Posted by
klanfa
Just looked at my itinerary from Feb 1: "CHECKED BAGGAGE ALLOWANCE/FEES
For flights booked before June 30, 2015, fares include one checked bag, the fee for a second checked bag is $50 and additional checked bags are $100 each. For flights booked on or after June 30 2015: For Blue fares, the first checked bag fee is $20 in advance or $25 at the check-in counter and the second checked bag is $35. For Blue Plus fares, one checked bag is included and the second checked bag fee is $35. For Blue Flex fares, two checked bags are included... "
Coming from Europe, I have no experience with DoT complaints... What could one expect from these? Something that would force JetBlue to charge $20 for existing reservations or more than that? I have a couple of itineraries booked under the old rule for March travel.
You are still looking in the wrong place.
For each ticket, you have an e-ticket receipt. This is an email from B6. It contains your itinerary and your e-ticket number and then pages of information. Towards the end is the baggage information for your specific ticket. It lists the charge for your first bag and your second bag. It is not the variable information you post above, but it is based on the information from B6's policies.
This information is required by DOT and it is this information which may not change post-purchase.
If your e-ticket receipt states $20, and you are charged more, you have a complaint.
If you file a complaint, DOT will forward it to B6 for response within some limited number of days. B6 will have a paralegal review it and, if it has made an error, you will see a refund and B6 will advise DOT. If B6 does this enough, DOT will fine B6 (but that won't change things for you).
So, once again, the key is to look at the e-ticket receipt and check the specific disclosure for the specific ticket. Nothing else matters.