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Old Apr 30, 2004 | 11:37 pm
  #5  
FlyingNone
 
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
From what I've read in other newspaper articles about this, the skycaps will be there to assist only with tagging bags. It should be interesting to see what will happen on days with irregular operations (weather, mechanical delays) etc. how the skycaps will be able to fill the shoes of CSA's in rebooking and reaccomodating passengers - something they are not trained to do. What a jumble of confusing direction the passengers will probably get - a total disservice, not to mention the "kick in the face" to the CSA's who need the job.
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