FlyerTalk Forums - View Single Post - advice on damaged luggage
View Single Post
Old Feb 7, 2017 | 9:32 am
  #8  
golfmad
Moderator: The British Airways Club
50 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,244
If the replacement you've been offered is close to being like-for-like then I would suggest you should accept it (or request your old one back).

If the replacement you've been offered would not be considered by a reasonable person to be like-for-like then I would insist that they make good on their original offer. I've not read the detailed discussions about the dimensions but if the volume of the new one is considerably less than the old one then I fail to see how it may be considered like-for-like.
golfmad is offline