Italian passport holder forced to provide secondary ID [Norwegian from CPH to LGW]
Just travelling with my partner on Norwegian from CPH to LGW, and upon entering the gate area with her Italian passport she was asked to provide secondary ID. Gate agent told her this is a requirement for Italian passport holders due to frequently fraudulent Italian passports. This is after passport control, at boarding, using an Italian RFID passport.
The gate agent said she would not be able to fly if she could not provide alternate ID such as a drivers licence. For a brief moment she resisted as she had no alternative ID. They finally accepted her bank card as proof after the gate agent carefully verified the name on both documents. The photograph in the passport was never questioned.
Is this legal? I told the gate agent that she can't deny an EU national from travelling to another EU country using a valid EU member state issued travel document. The agent however insisted that she can and would deny her boarding.