Originally Posted by
Badenoch
The main 4 Ps when dealing with any bureaucracy: Patience, Persistence, Politeness and Paperwork. These are the most important.
The 5th P is Perspective. The person you are talking to is the only person who can help you even if it is only to pass you on to their superior. They listen to complaints all the time. There was someone crabbing at them before you and will be someone next in line. Don't make it personal and take your frustration out on them.
Perfectly said about the 4 P's.
They have rewarded me well over the years.
Being polite and friendly will get you remembered if they are researching the issue.
You must be patient as it might take time to get a satisfactory resolution.
You must be persistent. Most people give up and that is what they are counting on. Even if they say "this our final decision," give it one more shot. This is when the need to escalate to the top comes into play.
Always keep the paperwork to back up your claim.