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Old Feb 6, 2017 | 5:16 am
  #61  
arlflyer
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Join Date: Feb 2013
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Originally Posted by ozztraveller
Found the HBS case on the OnQ and as far as I can find front office staff have the information no mention of front desk.
Page 4:

consistency of delivery depended heavily on adoption and use by the front desk staff
So like anything else, the human component is the limiting factor.
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