Originally Posted by lepmd

To expand on my dispute issue, I ordered a $770 toilet for a home renovation. The toilet arrived broken. The merchant (a family-owned plumbing supplier near my hometown) acknowledged that it was shipped broken and offered to replace the broken part. It's been over 4 months and the part has not arrived. I last heard from the merchant one month ago, but the merchant is now unreachable. I have no idea when this replacement part will arrive. My emails have gone unanswered. I would like a credit so that I can buy a toilet from another merchant. AmEx denied my dispute. So, I'm out $770 and I am in possession of a broken toilet. This is pretty basic dispute stuff. There's no reason for this to be denied. I have all of the documentation to prove it.