Just done my third stay at the HGI and the HGI is downright awful. First stay (~2 weeks into the soft opening) was okay, partner gold benefits were honored at check-in, service was so-so but acceptable. Breakfast was very mediocre, although staff can be pretty rude sometimes and very strict about breakfast ending time (they literally take the buffet items away at 10:30:01) Restaurant staff was obviously not good with English (even for the manager)
Second stay was downright disgusting. Services were non-existent at check-in, partner gold benefits was rudely decline (which while I knew I wasn't entitled to, I'd expect some politeness). Got to the room, there was an extremely strong odor smell, no success with air conditioning. Tried calling down to front desk, took us 20 mins and three calls to talk to someone and have someone to check with the condition of the room. A cleaning lady was sent and try to spray some chemicals which I politely declined since I'm pretty allergic to those stuff and I knew once those chemicals are gone the odor will be back. The cleaning lady was pretty helpful and polite (perhaps even better than the front desk staff), helped us called down to the front desk and ask for an alternative room. Headed straight to the front desk and got new room keys. The new room was better but lots of wears and tears (despite the hotel's only been open for a month only). Faulty fire alarm went on early in the morning, with no announcement or whatsoever from the hotel, followed by lots of noises from fire engines etc.. Both my partner and I couldn't get a good sleep after so much noises, basically ruined our rest. No mention of the incident at check-out, at which point I just gave up with dealing with the staff.
Third stay was disgusting as well, we found blood stain left on the sheets of the bed as we enter the room. But as we're just doing mattress run and not staying for the night, we just chose to ignore it.



In short: Avoid this hotel unless you have absolute no choice.