Being a Grupo Habita property, I wish you the best of luck. The service from management at nearly every property is dismissive and condescending, or they run and hide. Speaking from experience.

As others have noted, Starwood Corporate Customer Service is your only hope of getting this sorted out.

Furthermore, there is no way a regular room at Condesa DF should $684 USD nightly. You could get a room without a window, just beware.

Good luck and post your result.