Originally Posted by
Dave Noble
When making a booking, the hotel on the IHG site is clearly listed as
mailesky court Honolulu-Waikiki
and going into the hotel itself is
Independent (SPHC) Honolulu-Waikiki
There is no reference to it being a Holiday Inn (or any IGH) brand when making a booking
The terms at
https://www.ihg.com/hotels/us/en/cus...rms-conditions do indeed state
I checked and actually I had booked it on mobile app. I did not see any things about "Independent SPHC". I saw these pictures. They must have changed things around after I submitted the claim.