travelmad478

They make it a fairly convoluted process to get hold of them directly, but if you persevere you can do it. Via the app, there is a "help and support" menu item when you look at your profile. In that screen, try clicking on "resolve a problem" and then choosing "I can't get in touch with my host." There are a couple of different paths to follow from here, which if you keep following them will eventually let you send a message to Airbnb or call their "urgent issues" phone number (which isn't really germane in this case).

For whatever reason, you can't do it when you use the Airbnb app, but you can do it when you use the regular website to do a search. It's in the Filters section once you have selected the geographic location.