Originally Posted by
jdrtravel
The most common problem that I seem to notice and also notice being reported on this thread is overcooked and dry food. This is by no means what happens all the time, but it is the most commonly reported issue IME. It's my sense that this is an issue of how F/A's are prepping food rather than the meal itself. This can be especially true with chicken and fish dishes which really can't handle being overcooked.
I'm sure that food prep, like most other parts of cabin service, is heavily dependent on the crew. Rude, surly crews generally serve bad food, while the good ones serve food as it should be. Not following cooking instructions, allowing heated food to sit, poor plating.
I think back to a RT to LHR that I took last year. Same entree on the outbound and return. The awful ATL crew made it borderline inedible, while the return MSP crew served one of the best filets I have ever had in the air.