On a recent connection through PDX (SEA-PDX-SJC), when I got off my SEA-PDX Horizon-operated flight, I saw that my PDX-SJC flight was canceled. I asked a nearby gate agent (with a flight 45 minutes off, no line of people waiting, didn't look busy at all) if she might be able to tell me what alternatives there were. She replied that well, that was an Alaska flight, so no, she couldn't help me. That's fine on the face of it, but she didn't even offer to point me toward the nearest Alaska gate or service center (the outside ticket counter was closest, it turned out).

I would have expected even a code-share arrangement to result in agents trying to be more helpful than that, even if their computer wouldn't allow them to help me directly. A customer who overheard the conversation said that he wasn't surprised by that agent's lack of helpfulness, he often thought PDX Horizon personnel often did their best to pretend that they and Alaska had no relationship whatsoever. Any comments?