Hello!

First time over hear at the AC Threads, I’m a long time UA Flyer that flies for leisure only. I’ve had Premier Silver status for three years, and every time I check in, I always check in at the “Premier Access” check in (Similar to Priority Check-In/Enregistrement on AC). Before I had United Silver, I used to check in at Economy/Additional Services desks, as I don’t like using kiosks for privacy reasons.

Anyway, I was checking in for my AC flight, and noticed that I wasn’t eligible to use the Priority Check In as a Star Alliance Silver, which was fine, as not all SA airlines give this amenity. So, the two other lines read “Bag Drop” where one started at kiosks, and then dropped them at counters. The other line read “Check-In Assistance”. Seeing as that line only had three people on the line, I decided to go there.

My question is: Do you have to use kiosks at AC to check in? And, if so, what is “Check-In Assistance”? It seems kind of redundant that you can’t get Assistance checking in at Check-In Assistance if that was the case.